Penang Airport Facilities
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The information stand is in the arrivals hall and passengers should make
enquiries here, if they require long- and short-term parking at Penang
International Airport. The information stand will also be able to help in the
case of lost luggage.
The passenger terminal buildings offers duty free shopping, restaurants and
cafeterias, a bank and bureau de change, a gift shop and pharmacy as well as a
first aid station for small emergencies. The WiFi hotspot is available in
arrivals and departure hall. Business passengers can also find the business
centre, which offers telephones, printing and fax services.
A VIP lounge is reserved for first class passengers or those with the relevant
credentials through the various gold or platinum credit cards that offer such
privileges.
The passenger terminal consists of two levels, with the ground level being used
for arrivals and the upper level being used for departures. Sky bridged connect
the two levels and passengers can walk to board their planes. The airport has an
incoming and outgoing duty-free shop along the departure concourse; there are
also few restaurants in the publicly accessible and air-side departure areas
including a McDonald's and Starbucks Cafe on the second floor. Other facilities
include a bank, a foreign exchange office and a car rental counter.
Throughout the airport there are disabled facilities like specially adapted
toilets, ramps and lifts, but there are also specially designated parking spaces
for the disabled and people with reduced mobility. Penang International Airport
parking spaces for disabled passengers are located closest to the passenger
terminal and passengers with reduced mobility can get assistance from the car
park to the terminal building, if they call their airline in advance to arrange
this service.
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